Refund Policy

1. Eligibility

The original purchaser may request a full refund of the Fluxion purchase price and any tax collected on that purchase within 30 calendar days after the purchase date. The request must be sent before the 30-day period ends. You do not need to provide a particular reason.

This policy applies to purchases made directly from Gunnar BioTechnology LLC through our Stripe-hosted checkout. If Fluxion is later sold through another authorized marketplace, that marketplace's refund process and any disclosed marketplace terms may apply.

2. How to request a refund

Email support@gunnar-biotech.com with the subject “Refund Request.” Whenever possible, send the request from the email address used at checkout and include:

• the purchaser's name;
• the purchase email address;
• the order number or purchase date; and
• enough information for us to locate and verify the transaction.

Do not email your complete payment-card number, card security code, account password, or complete license key. We may ask for reasonable additional information to verify that the request comes from the purchaser or an authorized representative.

3. Refund processing

Approved refunds are issued through Stripe to the original payment method. We will initiate an eligible refund promptly after verification. Your bank or card issuer controls when the credit appears and may take additional business days to post it. We will not send a refund to a different card, bank account, person, or payment method.

4. Effect on your license

When a full refund is issued, the Fluxion license associated with the refunded order is deactivated. You must stop using Fluxion under that license and uninstall all copies activated with it. A refunded license may no longer activate or validate, and any related download or support entitlement may end.

5. After 30 days

Refunds requested after the 30-day period are not guaranteed. Please contact support if the software is not working as described; we will reasonably try to diagnose licensing or technical problems. We may offer a refund, replacement license, or other resolution in our discretion or when required by law.

6. Duplicate, unauthorized, or failed transactions

If you believe you were charged more than once, did not authorize a payment, or paid but did not receive a license, contact us promptly so we can investigate. Nothing in this policy limits rights you may have concerning billing errors or unauthorized charges. Contacting us first may allow a faster resolution, but it is not a waiver of any lawful chargeback or dispute right.

7. Fraud and abuse

We may deny or pause a request that is fraudulent, materially misrepresents the transaction, comes from someone not authorized to act for the purchaser, or seeks payment to a different destination. We may request verification or provide relevant transaction records to Stripe, financial institutions, regulators, or law enforcement as permitted by law.

8. Statutory rights and policy changes

This policy is part of the Terms of Sale and does not limit any non-waivable consumer right or remedy. The version accepted at checkout applies to that purchase. We may revise this policy for future purchases by posting a new version and effective date, but we will not shorten the accepted refund period for a completed purchase.

9. Contact